FOOD SERVICE
fresh insights for your front of house experience
Specializing in workplace experience and hospitality, the eXperience Group offers restaurant owners and general managers a comprehensive suite of services designed to elevate team performance and drive guest satisfaction and loyalty.
Imagine being one of two guests at a host stand waiting to be greeted. Neither you or the person next to you were acknowledged because the host and hostess are having a casual conversation...the person next to you says
"It’s almost like they don’t know the answer to hello."
...The answer to
hello is "HI!"
HOSPITALITY INTELLIGENCE (HI!) TRAINING
Hospitality Intelligence (HI!) training is a dynamic virtual training program that empowers employees with the mindset and tools to deliver consistently warm, thoughtful service.
Served individually or for teams
RECEPTION AssessmentS
Detailed experience assessments give your team the insights that uncover friction points and opportunities for delight in your customer's journey. Your executive summary will include employee insights that help you gauge morale, uncover hidden strengths, and identify opportunities for internal culture enhancement and customer facing impacts.
These services create a more cohesive, motivated team and a more memorable guest experience.
CONSULTING PACKAGES
Your team can deploy our recommendations or tXg can deploy them for you!
