Country CLUbs
FOOD SERVICE | HOUSEKEEPING | JANITORIAL | MAINTENANCE | PRO-SHOP | TECHNICIANS
fresh insights for your MEMBER experience
Today’s members aren’t just looking for amenities—they’re seeking meaningful, memorable experiences. For country clubs to thrive, elevated customer service and a consistently exceptional member experience aren’t optional—they’re the standard. Creating that level of excellence starts with a culture rooted in hospitality, empathy, and attention to detail at every touchpoint
HOSPITALITY INTELLIGENCE (HI!) TRAINING
Hospitality Intelligence (HI!) training is a dynamic virtual training program that empowers employees with the mindset and tools to deliver consistently warm, thoughtful service.
Served individually or for teams
...because "Hi!" is the answer to "Hello!"
RECEPTION AssessmentS
Detailed experience assessments give your team the insights that uncover friction points and opportunities for delight in your customer's journey. Your executive summary will include employee insights that help you gauge morale, uncover hidden strengths, and identify opportunities for internal culture enhancement and customer facing impacts.
These services create a more cohesive, motivated team and a more memorable guest experience.
CONSULTING PACKAGES
Your team can deploy our recommendations or tXg can deploy them for you!
